How to Request 911 Call Recordings and Dispatch Logs

911 call recordings and Computer-Aided Dispatch (CAD) logs provide crucial context for understanding emergency responses. Here's how to request them.

What You Can Request

911 audio recordings: The actual phone call between the caller and dispatcher

CAD logs: The digital record of the call, including timestamps, unit assignments, and status updates

Radio communications: Transmissions between dispatch and responding units

Sample Request Language

I am requesting the 911 call recording(s) and dispatch audio for the call(s) placed on [DATE] at approximately [TIME] regarding an incident at [LOCATION]. Please include all related CAD logs and radio communications between dispatch and responding units.

Important Timing Note

Many agencies only retain 911 recordings for 30-90 days. File your request as soon as possible to avoid destruction of records. If you know a recording exists, include a preservation notice in your request.

Common Issues

Redactions: Agencies may redact caller information under privacy exemptions. Challenge blanket redactions — the caller's identity may be redactable, but the substance of the call usually is not.

Format: Request digital copies. Some agencies will try to provide recordings only for in-person listening, which is unnecessarily burdensome.

Fees: Audio and CAD logs are typically low-cost to produce. Push back on fees exceeding standard copy charges.

File your 911 records request →